The Power Of Expert Advice

FAQ

FAQ

FAQ

User's FAQs

Askgenii is a Question and Answer Platform where we connect Users and knowledgeable Experts in several categories, be it Medical, Legal Advisory, Education, Astrology or more. In short, we connect people with questions to people with expertise who give answers.

No, it is not at all mandatory to be an Askgenii Member to ask questions from our Experts.

You can become an Askgenii Member absolutely free-of-charge.

No, you can ask questions till you are genuinely satisfied with the given answers/solution.

The currently available categories for assistance are as follows:

  • Astrology
  • Automobile
  • Computer peripheral
  • Counselling
  • Digital Marketing
  • Education
  • Electronics & Phones
  • Finance & Tax
  • Home Improvement
  • IT Development
  • Job & interview
  • Legal Advisor
  • Medical
  • Vets

Our ultimate motto is to provide you with the quality information and advice and for that we have set a stringent evaluation criteria which Experts are supposed to pass before getting onboard with Askgenii. Also, we thoroughly examine their credentials. The Documentation Procedure is set in a way so as to ensure complete surety regarding their Qualification, Certifications, Skill-Sets and Experience as claimed by them. Also, they are made to sign an agreement of Confidentiality where they are bound to maintain strict privacy as far as Customer’s Private Data is concerned. There is a list of protocols our Experts have to follow to be with us.

The simplest way to check if your question has been answered is on the ‘My Questions’ page. Also, we can notify you via email and text. Update your email and mobile phone number here.

The easiest way to view your answer is by signing in and visiting ‘My Questions’ page. Also, we will notify you via email and text messages.

We will automatically inform you via email.

If you'd like to receive text message alerts, click My Account at the top of the page. On the Edit Settings page, enter your contact number and check the box next to text notifications. Make sure you select Save Contact Number and Save Phone Settings to save your settings. After following these steps, you will receive a text message every time an Expert has responded to your question.

We are sorry to see you go and would love to know if we can do anything to make you stay.

Still if you wish to cancel your membership, all you need to do is go to My Account --> Query Form & put a request to cancel your membership. It will automatically be updated in your User dashboard.

We endeavor to keep you abreast with everything ‘Askgenii’. Still if you wish to unsubscribe, please go to My Account section > Settings >

Choosing an Expert is quite simple on Askgenii. All you need to do is to just post your question on our Homepage Tab ‘Chat with Experts’ and the Experts of that particular domain/field will post their answer to it. Now we will connect you with that Expert for further discussions till you are content with the Expert Advice you get. Alternatively, when you are looking for an Expert in a particular category, just click on that category and choose from the list of available Experts. You can choose the Expert of your choice based on their performance ratings automatically given to them by Askgenii based on the number of positive customer feedbacks secured by them based on the quality of services provided by them that far

Choosing an Expert is quite simple on Askgenii. All you need to do is to just post your question on our Homepage Tab ‘Chat with Experts’ and the Experts of that particular domain/field will post their answers to it. Now you can evaluate all the answers posted by various Experts and choose the Expert whose answer you liked the most. Followed by a screenshot of ‘Chat with Experts’ Tab-Home Page Alternatively, when you are looking for an Expert in a particular category, just click on that category and choose from the list of available Experts. You can choose the Expert of your choice based on their performance ratings automatically given to them by Askgenii based on the number of positive customer feedbacks secured by them based on the quality of services provided by them that far.

In order to make it as comfortable as possible for you, we offer you multiple ways through which you can connect with an Askgenii Expert of your choice. Website: The simplest way to connect with an Expert of your choice is through the ‘Chat with Experts’ Tab available on Home Page.
Phone: Once you connect with an Expert and either of you choose to connect over phone, you can do so with the mutual consent and can communicate further through texts and phone calls. Emails: one of the most prevalent mode of communication in present times is Emails. Although it’s a slower mode of communication in some cases, yet you may choose it to communicate. It is most useful when it comes to exchanging the documents of several types.

Our Charge Plan says ‘The More You Ask, The More You Save’. Firstly you can ask free questions on our Website to which the Experts of the concerned domain/field revert as per their own schedule and availability of time.
When it comes to paid services, we have used careful pricing method and made it a point to keep the charges minimal for you. We provide you one free trial question and two complimentary minutes to speak to the concerned Expert of your choice on a one-on-one basis. After those two minutes are over, you will be charged $8 for the next 15 minutes. Post 15+ minutes you will be charged $6 for the next 15 minutes. Post 30+ minutes, you will be charged $4 for another 15 minutes. Even if our conversation exceeds 45 Minutes, the call charges get stable at $4 every 15 minutes till the call lasts. Check below for a better understanding:-

  • 2 minutes - free
  • 2-15 minutes - $8
  • 15-30 minutes - $6
  • 30-45 minutes - $4
  • 45 minutes and above - $4 for every 15-minutes

Normally you should expect an answer within 30 minutes of posting the question. However, some answers might take up to 12-24 hours to be answered.

No, we ensure complete privacy and confidentiality. Nothing you ask is public on Askgenii.

When you post your question and get answer from an Expert, in certain cases this might not suffice and the Expert can offer you more detailed help in order to provide you a complete solution.

Premium services are extended services which go beyond our standard question-and-answer platform. As per the Experts discretion and only after the mutual consent of the Expert and the User, they may be conducted off our website (either by telephone, chat, email, or any other third-party tool).

Expert's FAQs

We have a fair rating system where our Experts are automatically rated on the basis of the number of positive Testimonials earned by them. The testimonials are given by Users based on the quality of answers/guidance offered to them by the Experts.

We would love to welcome you onboard Askgenii as an Expert. In order to become an Askgenii Expert, all you need to do is sign up as an Expert on our Website’s Sign Up page. For the following required formalities, please feel free to CONTACT US.

No, we don’t refer/recommend you any particular Experts.

No, you don’t need to pay any fee in order to become an Askgenii Expert.

Yes, absolutely. Under Askgenii’s special reward program, we reward our Experts by offering them 2X the amount of their membership fee every time they earn a User/Expert referral sign up.

No, we encourage you to create your portfolio as an Askgenii Expert absolutely free of charge.

Yes, Askgenii works on prepaid mode and charges the fee from the customers before connecting them to Experts. Once the advice is given, and the Customer shares the Expert Testimonial within the allotted time frame, we transfer the fee in your account.
In cases, where the Customers fail to submit a testimonial within the given time frame, Askgenii transfers your fee amount in your account anyway.

Askgenii Premium Categories are listed below:

  • Legal Advisory
  • Medical/Healthcare
  • Veterinarians
  • Finance & Taxation
  • Investment & Insurance
  • Jobs & Interviews

Yes, there is a time limit of 30 minutes maximum to answer a question. In certain cases, you can take a higher time limit of 24 hours maximum.

No, you are free to work flexibly as per your own schedule and availability of time.

Yes, self-verification is a significant and inevitable step in becoming an Askgenii Expert.

We request you to submit your Educational Qualification Certificates, one Address Proof and one ID Proof

Yes, we at Askgenii highly value the privacy of our Users and thus, it is mandatory to sign the confidentiality agreement beforehand.

No, currently we are present in India and USA but we definitely envision to expand around the globe in the coming years.

Yes, we have multiple language options.

We have a list of language options. To know more, please visit www.askgenii.com

Yes, we grant you full liberty to choose the language of your choice and liking.

Yes, you can operate in more than one languages.

As an Askgenii Expert, you can boost your visibility automatically by offering the best possible genuine advice to our Users and earning the maximum number of positive testimonials in turn.

We at Askgenii discourage a Sales Oriented Approach and encourage a highly Solution Centric Approach towards our Users and doing so, you can automatically earn their trust and consequently boost your client base.

Askgenii is a highly Customer-Centric platform and our sole motto is offering our customers honest, genuine advice and gain maximum customer satisfaction. We seek the support of our Experts in this mission of ours. We advise you to not operate with the sales-oriented mindset, however if the need arises in order to help/assist the customer, to offer your products or services beyond Askgenii, you are free to do so ethically.

Yes, we work on commission basis with our Experts. The good news is that our commissions are least in the industry.

Yes. For more details, refer Askgenii Price List for Experts.

Yes, we invite you onboard as an Askgenii Expert to utilize your skills, expertise and free time to make extra money working from the comfort of your own home.

No

Premium Benefits include Trust Seal and Premium Listing. Refer below for further details.

Askgenii Trust Seal is a badge of trust we allot to our Experts who have crossed 25 answers on Askgenii, have earned a 4* rating and express their willingness to buy it paying a minimal fee of INR -- per month. This seal is present on the Expert’s Profile and enhance their credibility further.

Askgenii Premium Listing is a feature we allot to our Experts who have crossed 25 answers on Askgenii, have earned a 4* rating and express their willingness to buy it paying a minimal fee of INR -- per month. This allows the Expert’s Profile to appear on the list of a limited few premium Experts featured on the front page of our website and enhance their visibility as well as credibility further.

Askgenii charges lesser commission from Experts who answer more-thus ‘Answer More, Save More’. Visit Price listing for Experts to know more.

No, Askgenii has no say of any kind in any sort of dispute occurring between any of its Experts and Users.
Join As An Expert

Do you need any help?

We are at your service 24/7. Feel free to contact us in case of any assistance required.